• A medical practitioner has certified (based on a functional assessment), that you would benefit from the assistance and the assistance is assessed as reasonably necessary

• You completed these domestic tasks prior to the injury

• Your injury has resulted in a permanent impairment of at least 15 per cent or the assistance is temporary (up to six hours per week for a total period of three months)

The domestic home care assistance should follow a care plan the insurer has set up with you.

The insurer must make a decision regarding liability of your claim for domestic home care assistance within 21 days.

If you don’t agree with the insurer’s decision, you can request a review.

Workers compensation is a form of insurance payment to employees if they are injured at work or become sick due to their work. Workers compensation includes payments to employees to cover their: wages while they’re not fit for work. medical expenses and rehabilitation.

Your claims manager assesses the claim after they receive your application. Your claims manager may ask you for more information before they make a determination.

Your claims manager will normally arrange an assessment by a suitably qualified professional (usually an occupational therapist) to assist with assessing if and what services are required.

You can engage a provider for attendant care services after your claim is approved.

The attendant home care services provided are regularly reviewed to ensure that you are receiving an appropriate level of service and that the type of home care assistance being provided meets your needs.